Referrals & Access to Support

How to Get Support from BAME HUB-UK Network C.I.C.

BAME HUB-UK provides culturally responsive, trauma-informed, community-led support for individuals and families experiencing challenges related to mental health, housing insecurity, immigration issues, No Recourse to Public Funds (NRPF), safeguarding, social care involvement, domestic abuse, and other overlapping needs.

We operate a low-threshold, inclusive referral model and prioritise early intervention, safety, dignity, and empowerment.

Who Can Be Referred

Our services are open to:

Adults, children, and families from racialised and marginalised communities

Migrants, refugees, asylum seekers, and people with No Recourse to Public Funds (NRPF)

Individuals experiencing:

• Emotional distress or mental health challenges
• Housing insecurity or risk of homelessness
• Domestic abuse or gender-based violence
• Social work or safeguarding involvement
• Multiple, overlapping support needs
• Immigration-related barriers or uncertainty

You do not need a diagnosis, statutory involvement, or crisis point to access our support.

How Referrals Work

We listen first and look at the whole situation. Many people experience more than one challenge at the same time, such as mental health, housing, family, or safety concerns. We work with individuals and families to understand their needs and help them access the right support.

Referrals can be made by:

• self-referral
• family members or carers
• community organisations and faith groups
• local authorities and social care teams
• NHS and mental health services
• schools, colleges, and universities
• housing providers
• police and safeguarding partners

What Happens After a Referral

• Initial contact – We acknowledge referrals promptly
• Holistic needs assessment – Using our culturally responsive framework
• Support planning – Co-produced with the individual or family
• Integrated support delivery – Mental health, housing, immigration-related advocacy, safeguarding, domestic abuse, and/or wider practical support
• Advocacy and referrals – Where specialist or statutory services are required

Our Approach

All referrals are handled using the BAME HUB-UK culturally responsive, trauma-informed support framework. This means:

• non-judgmental engagement
• cultural safety, dignity, and respect
• a whole-family and whole-person focus
• confidentiality, safeguarding, and GDPR compliance
• empowerment and practical support

All referrals are handled using the BAME HUB-UK Culturally Responsive Integrated Support Framework (CRISF), which means:

• Trauma-informed and non-judgmental engagement

• Cultural safety, dignity, and respect

• Whole-family and whole-community focus

• Confidentiality, safeguarding, and GDPR compliance

• Empowerment rather than dependency

Safeguarding & Confidentiality

We take safeguarding seriously.

• Information is shared only with consent, unless there is a risk of harm
• We follow robust safeguarding procedures for children and adults at risk
• All data is handled in line with UK GDPR and data protection law

Important Information About Immigration Support

BAME HUB-UK provides advocacy, support, signposting, and referrals regarding immigration-related challenges. Where regulated immigration advice or legal representation is required, we refer individuals to appropriately accredited advisers, solicitors, or specialist organisations.

When to Refer Elsewhere

If someone is in immediate danger, please contact:

• Emergency services (999)
• Local safeguarding services
• Relevant crisis or emergency support services

BAME HUB-UK can provide follow-up advocacy and support once immediate safety is secured.

- Step 1 of 5

Referral Type

• Self-Referral
• Professional/Organisation Referral

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Name *

First

Last

Organisation (if applicable): _

Email *

Phone

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Name *

First

Last

Date of Birth

GenderFemaleMalePrefer not to say

Ethnicity

• White British / White Irish
• Black, Black British, Caribbean or African
• Asian or Asian British
• Mixed or multiple ethnic groups
• Other ethnic group

Address

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

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Email *

Phone

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Referral Reason and Requirements

Please provide a brief explanation of the reason for the referral and any specific requirements or support needed by the individual or organisation.

Languages (1st, 2nd preferred/ Is interpreter needed (give details including if they prefer same sex)

Including relevant evidence and documentation with the referral form can strengthen the case and provide valuable information. Here are some suggested types of evidence that could be important to include please select and upload

• Identification Documents: Copies of official identification documents (e.g., passport, driver's license) for both the referrer and the referee.
• Referrer's Letter: A detailed letter from the referrer explaining the reason for the referral, the relationship with the referee (if applicable), and any relevant background information
• Referee's Statement: If possible, a statement from the referee expressing their willingness to be referred and outlining their needs and expectations.
• Relevant Medical Records: If the referral is related to health or medical issues, any relevant medical records, diagnosis reports, or treatment plans
• Supporting Documents: Any supporting documents that provide context or evidence for the referral. This could include reports from social workers, counselors, or other professionals involved with the referee.
• Educational Records: If the referral is related to education or training, copies of educational records, certificates, or academic assessments.
• Legal Documents: If the referee is involved in any legal matters that relate to the referral, copies of relevant legal documents or court orders.
• Consent Forms: Copies of any consent forms signed by the referee, granting permission for sharing their information with BAME HUB-UK NETWORK C.I.C.
• Financial Information: If the referral is for financial support, any evidence of income, benefits, or financial circumstances that might be relevant
• Employment History: If the referral is related to employment support, the referee's employment history, CV/resume, or any relevant documents
• Other

File Upload

Drag & Drop Files, Choose Files to Upload You can upload up to 10 files.

Including relevant evidence and documentation with the referral form can strengthen the case and provide valuable information to us receiving the referral.

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Consent *

• Before making a referral, we require explicit written consent from the individual to be referred to ensure compliance with the UK General Data Protection Regulation 2020 (UK GDPR) and other relevant legislation in England & Wales. We will only use their information for the specific purposes for which consent was obtained, such as contacting them and sharing their details with relevant third parties to provide necessary support. Please note that without their explicit consent, we cannot proceed with the referral process. By checking this consent box, I confirm that I have obtained the necessary consent from the individual being referred or have informed them about the referral and that they agree to share their information with BAME HUB-UK NETWORK C.I.C for the purpose of accessing appropriate support and services.

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